Image from Google Jackets

Keeping the edge : giving customers the service they demand / Dick Schaaf ; foreword by Karl Albrecht.

By: Material type: TextTextPublication details: New York : Plume, 1997 c1995.Description: x, 358 p. ; 21 cmISBN:
  • 0452271916 (pbk.) :
  • 9780452271913 (pbk.)
Other title:
  • Giving customers the service they demand
Subject(s): Genre/Form: DDC classification:
  • 658.8
LOC classification:
  • HF5415.5 .S28 1997
Online resources:
Tags from this library: No tags from this library for this title. Log in to add tags.
No physical items for this record

"Previously published in a Dutton edition"--T.p. verso.

Includes bibliographical references (p. 329-343) and index.

There are no comments on this title.

to post a comment.
The Career Center
We are one of over twenty Career Services offices on campus.

715 S. Wright St
Champaign, IL, 61820
Hours: 8:30-5:00 M-F
ph: 217.333.0604