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Keeping the edge :

Schaaf, Dick.

Keeping the edge : giving customers the service they demand / Giving customers the service they demand Dick Schaaf ; foreword by Karl Albrecht. - New York : Plume, 1997 c1995. - x, 358 p. ; 21 cm.

"Previously published in a Dutton edition"--T.p. verso.

Includes bibliographical references (p. 329-343) and index.

ISBN: 0452271916 (pbk.) : $13.95 9780452271913 (pbk.)

LCCN:

Subjects--Topical Terms:
Customer services.
Customer services--United States--Case studies.
Customer services.

Subjects--Geographic Terms:
United States.

Index Terms--Genre/Form:
Case studies.

LC Class. No.: HF5415.5 / .S28 1997

Dewey Class. No.: 658.8

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