Keeping the edge : (Record no. 1436)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02838cam a2200613Ia 4500 |
| 001 - CONTROL NUMBER | |
| control field | ocm36845239 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20140613101607.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 970502r19971995nyu b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| Canceled/invalid LC control number | HF5415.5.S28 1997 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0452271916 (pbk.) : |
| Terms of availability | $13.95 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780452271913 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | JRS |
| Language of cataloging | eng |
| Transcribing agency | JRS |
| Modifying agency | NRM |
| -- | OCL |
| -- | FYB |
| -- | BAKER |
| -- | YDXCP |
| -- | OCLCQ |
| -- | OCLCF |
| 043 ## - GEOGRAPHIC AREA CODE | |
| Geographic area code | n-us--- |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .S28 1997 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Schaaf, Dick. |
| 245 10 - TITLE STATEMENT | |
| Title | Keeping the edge : |
| Remainder of title | giving customers the service they demand / |
| Statement of responsibility, etc | Dick Schaaf ; foreword by Karl Albrecht. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Giving customers the service they demand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | Plume, |
| Date of publication, distribution, etc | 1997 c1995. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x, 358 p. ; |
| Dimensions | 21 cm. |
| 500 ## - GENERAL NOTE | |
| General note | "Previously published in a Dutton edition"--T.p. verso. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 329-343) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| Geographic subdivision | United States |
| Form subdivision | Case studies. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| Source of heading or term | fast |
| 651 #7 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| Geographic name | United States. |
| 655 #7 - INDEX TERM--GENRE/FORM | |
| Genre/form data or focus term | Case studies. |
| Source of term | fast |
| 856 4# - ELECTRONIC LOCATION AND ACCESS | |
| Instruction | Input this URL in a browser to get JPEG cover art data. |
| Electronic format type | JPEG |
| Uniform Resource Identifier | <a href="http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0452271916:srcdbname=worldcat:fromExternal=true&sessionid=0">http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0452271916:srcdbname=worldcat:fromExternal=true&sessionid=0</a> |
| Materials specified | cover art |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| f | bks |
| 947 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| n | 19970502 |
| p | 20140109 |
| m | 31 |
| h | 95-21575 |
| s | N |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | IL |
| c (OCLC) | ICW |
| d (OCLC) | WHEATON COL |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | CA |
| c (OCLC) | ALBRS |
| d (OCLC) | ALIBRIS |
| c (OCLC) | CBA |
| d (OCLC) | CALIFORNIA STATE UNIV, BAKERSFIELD |
| c (OCLC) | CDH |
| d (OCLC) | CALIFORNIA STATE UNIV, DOMINGUEZ HILLS |
| c (OCLC) | LPU |
| d (OCLC) | LOS ANGELES PUB LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | CT |
| c (OCLC) | CTW |
| d (OCLC) | EASTERN CONNECTICUT STATE UNIV |
| c (OCLC) | GHG |
| d (OCLC) | RENSSELAER AT HARTFORD |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | FL |
| c (OCLC) | fyb |
| d (OCLC) | CLEARWATER CHRISTIAN COL LIBR |
| c (OCLC) | FBM |
| d (OCLC) | SAINT THOMAS UNIV |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | GA |
| c (OCLC) | GWC |
| d (OCLC) | UNIV OF WEST GEORGIA |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | KY |
| c (OCLC) | KTU |
| d (OCLC) | TRANSYLVANIA UNIV |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | MA |
| c (OCLC) | BRL |
| d (OCLC) | BOSTON PUB LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | MD |
| c (OCLC) | ECC |
| d (OCLC) | COMMUNITY COL BALTIMORE CNTY, ESSEX CAM |
| c (OCLC) | MDP |
| d (OCLC) | COPPIN STATE UNIV |
| c (OCLC) | BAL |
| d (OCLC) | UNIV OF BALTIMORE |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | MI |
| c (OCLC) | EZH |
| d (OCLC) | FLINT PUB LIBR |
| c (OCLC) | EYF |
| d (OCLC) | HENRY FORD HOSP, MED LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | MN |
| c (OCLC) | MNE |
| d (OCLC) | ST CATHERINE UNIV |
| c (OCLC) | MNX |
| d (OCLC) | UNIV OF MINNESOTA, MORRIS LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | MO |
| c (OCLC) | MNW |
| d (OCLC) | NORTHWEST MISSOURI STATE UNIV |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | NC |
| c (OCLC) | HQT |
| d (OCLC) | HAYWOOD COMMUN COL LRC |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | NH |
| c (OCLC) | ydx |
| d (OCLC) | YBP LIBRARY SERVICES |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | NJ |
| c (OCLC) | AYN |
| d (OCLC) | JOINT BASE MCGUIRE-DIX-LAKEHURST LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | NY |
| c (OCLC) | ZWU |
| d (OCLC) | UNION COL |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | OH |
| c (OCLC) | baker |
| d (OCLC) | BAKER & TAYLOR |
| c (OCLC) | bgf |
| d (OCLC) | BOWLING GREEN STATE UNIV, FIRELANDS COL |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | OR |
| c (OCLC) | KCL |
| d (OCLC) | KLAMATH CNTY LIBR |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | US |
| b (OCLC) | TX |
| c (OCLC) | SAV |
| d (OCLC) | UNIV OF THE INCARNATE WORD |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | DE |
| b (OCLC) | EU |
| c (OCLC) | gbu |
| d (OCLC) | JACOBS UNIV BREMEN GMBH |
| 948 ## - LOCAL PROCESSING INFORMATION (OCLC); SERIES PART DESIGNATOR (RLIN) | |
| Series part designator, SPT (RLIN) | NZ |
| b (OCLC) | AS |
| c (OCLC) | nztpm |
| d (OCLC) | TIMARU DIST LIBR |
| c (OCLC) | UV0 |
| d (OCLC) | UNIV OF AUCKLAND LIBR |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| i | b |
| x | b |
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