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Lessons in loyalty : how Southwest Airlines does it : an insider's view / Lorraine Grubbs-West.

By: Material type: TextTextPublication details: Dallas : CornerStone Leadership Institute, c2005.Description: 125 p. ; 23 cmISBN:
  • 0976252856 (pbk.)
  • 9780976252856 (pbk.)
Other title:
  • Lessons in loyalty [Spine title]
Subject(s): DDC classification:
  • 387.706573
LOC classification:
  • HF5549 .G755 2005
Online resources:
Contents:
Hire attitude, train skills -- Immerse everyone in the culture immediately -- Keep 'em learning -- People give as good as they get -- Find the kid in everyone -- Do more with less -- Luv 'em in tough times -- Do what's right -- Nurture the corporate family.
Summary: Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
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Hire attitude, train skills -- Immerse everyone in the culture immediately -- Keep 'em learning -- People give as good as they get -- Find the kid in everyone -- Do more with less -- Luv 'em in tough times -- Do what's right -- Nurture the corporate family.

Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.

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