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Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.].

By: Contributor(s): Material type: TextTextPublication details: New York McGraw-Hill c2002.Description: xv, 235 p. ill. 23 cmISBN:
  • 0071401946
  • 9780071401944
Subject(s): DDC classification:
  • 153.6/CRU
LOC classification:
  • BF637 C45C955 2002
Online resources:
List(s) this item appears in: Inclusion
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Bibliography: p. 229.

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