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Crucial conversations :

Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.]. - New York McGraw-Hill c2002. - xv, 235 p. ill. 23 cm.

Bibliography: p. 229.

ISBN: 0071401946 9780071401944

LCCN: BF637.C45.C78 2012

Subjects--Topical Terms:
Interpersonal communication.
Interpersonal relations.
Interpersonal communication.
Interpersonal relations.

LC Class. No.: BF637 / C45C955 2002

Dewey Class. No.: 153.6/CRU

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