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Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch.

By: Contributor(s): Material type: TextTextPublication details: Sanford, FL. : DC Press, 2003.Edition: 1st DC Press edDescription: xx, 202 p. ; 24 cmISBN:
  • 193202106X
  • 9781932021066
Subject(s): DDC classification:
  • 658.812 21
LOC classification:
  • HF5415.5 S61 2003
Online resources: Summary: Annotation Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.
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Includes index.

Annotation Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.

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