Unleashing excellence :
Snow, Dennis.
Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch. - 1st DC Press ed. - Sanford, FL. : DC Press, 2003. - xx, 202 p. ; 24 cm.
Includes index.
Annotation Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.
193202106X 9781932021066
HF5415.5.S61 2003
Customer services.
Customer relations.
Customer relations.
Customer services.
HF5415.5 / S61 2003
658.812
Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow and Teri Yanovitch. - 1st DC Press ed. - Sanford, FL. : DC Press, 2003. - xx, 202 p. ; 24 cm.
Includes index.
Annotation Authors provide no-nonsense, practical approaches to customer service proven successful by leading corporations around U.S. Highly readable and easy to implement ideas for improving even the best customer service program.
193202106X 9781932021066
HF5415.5.S61 2003
Customer services.
Customer relations.
Customer relations.
Customer services.
HF5415.5 / S61 2003
658.812