Resolving personal and organizational conflict : stories of transformation and forgiveness / Kenneth Cloke, Joan Goldsmith.

Includes bibliographical references and index.

The Hidden Meaning of Conflict Stories -- Transforming Stories to Resolve Conflict -- Stories Unheard and Untold -- All in the Family -- Date Rape: Getting to No -- The Fatherless Child -- Stories That Sacrifice Life -- The Frightening Possibility of Success -- Resigned to Being Different -- Addicted to Defeat -- Stories That Hold Organizations Hostage -- Conflict on Board -- School for Scandal -- Communication Down the Drain -- Stories of Boundary Violations -- Sex, Lies, and Mediation -- Neighbors in Spite -- An "F" in Problem Solving -- Conclusion: Living Happily Ever After.

"Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute and not just on their interests, positions, and stated needs." "Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes." "Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization and victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation."--Jacket.