Originally published: New York : Morrow, c1991.

pt. 1. Work and life: business and relationships: -- Special treatment -- Threads -- In the face of imposible choices -- Seney's gone -- What to know about hanging on -- The memo -- Management from the roots -- Educated fool -- Building business means building relationships -- Removing the manager mask -- The leader -- I am that man -- The job and the work -- The meaning of rich -- The case for liberated management -- Sexual harassment -- What's all this about long hours? -- Business is bad, I -- Business is bad, II -- Down-to-earth talk about hype -- Leave the ambition at the door, please -- Leaving it all behind -- Lights flashing at O'Hare -- The angler -- Still chooglin' after all these years -- pt. 2. Changing the words: changing the work: -- We are what we say -- How about some new titles? -- New age or common sense? -- Irreverent thoughts about organization charts -- The way we talk -- Learning the truth about power -- The truth about data -- Everybody talkin' bout heaven ain't goin' there -- The problem with policies -- Keeping secrets -- Looking for the easy way out -- Block that metaphor -- Winning redefined -- pt. 3. Managing and feeling: -- It's not just okay to cry, it's absolutely necessary -- What peronnel handbooks never tell you -- The caring confontation -- On firing a salesman -- Cornered -- I find myself wishing -- Understanding honesty -- Resisting -- Overcoming the fear of trust -- The letdown -- Executive health -- Management's insoluble problem -- What managers hide behind -- pt. 4. The community of work: -- The job is the new neighborhood -- Listening and learning -- Self-made? -- Recessions -- A manager's guide to the new values -- Mixing religion and management -- The elements of enrichment -- How it was -- Retirement party -- How to recognize the heroes -- Managing diversity -- Romantic revelations -- Laws and opportunities -- A homeless poem -- The symbols of bosshood -- Dialogue with the past -- Managing conflict -- Managing sameness: If it ain't broke, break it! -- pt. 5. Random observations after twenty-eight years of managing -- The manager's little piece of immoratlity.