Includes bibliographical references and index.

Communication in the 21st century -- Perception, self and communication -- Verbal communication -- Nonverbal communication -- Listening -- Communication, culture, and diversity -- Interpersonal communication -- Small group and team communication -- Workplace and organizational communication -- Communication and new media -- Selecting your topic and knowing your audience -- Researching your presentation -- Organizing your presentation -- Delivering your presentations -- Informative presentations -- Persuasive presentations -- Appendix: Interviewing in the communication age -- Glossary -- References -- Credits -- Index -- About the authors.

Are you a baby boomer or a millennial? Born digital or just getting there? No matter who you are or how you communicate, we are all members of a society connecting through the internet, not just to it. From face-to-face to Facebook, this book invites you to join the conversation about today's issues and have your voice hear. This contemporary and engaging text bridges the gap, unites our diverse global community, and helps you learn how to apply foundational concepts while incorporating technology, media, and speech communication to foster civic engagement for a better future. Key features: Asses Your Communication encourages an engagement in self-inventory to prepare you for a variety of communication contexts and better material comprehension; Communication how-to creatively directs you to apply course content to real-life situations, making information more meaningful; Communication Frontier presents opportunities for critical thinking, creativity, application of content, and the possibility of communication and new media; Make a Difference promotes civic engagement and activism connected to chapter content, encouraging you to make a difference in your community; Ethical Connection uniquely emphasizes the importance of ethical communication in the communication age through the examination of face-to-face and mediate communication. Visit the free, open-access Student Study Site at www.sagepub.com/edwards, featuring e-flashcards, web quizzes, SAGE Journal articles, self-assessments, original SAGE video, sample student speeches, video and audio links, speech outlines, speech topic ideas, and sample written speeches.