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Crucial conversations / by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.

By: Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, �2012.Edition: 2nd edDescription: xviii, 244 pages ; 23 cmISBN:
  • 9780071771320
  • 0071771328
Uniform titles:
  • Crucial conversations.
Subject(s): DDC classification:
  • 153.6
LOC classification:
  • BF637.C45 2012
Online resources:
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Revised edition of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others]. 2002.

Includes bibliographical references and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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