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Encouraging the heart : a leader's guide to rewarding and recognizing others / James M. Kouzes, Barry Z. Posner.

By: Contributor(s): Material type: TextTextSeries: Jossey-Bass business & management seriesPublication details: San Francisco : Jossey-Bass, c1999.Edition: 1st edDescription: xx, 201 p. : ill. ; 22 cmISBN:
  • 0787941840 (alk. paper)
  • 9780787941840 (alk. paper)
Subject(s): Additional physical formats: Online version:: Encouraging the heart.DDC classification:
  • 658.4/092 21
LOC classification:
  • HD57.7 .K679 1999
Other classification:
  • 85.08
Online resources:
Contents:
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart.
Summary: The number one motivating factor in worker performance is not monetary compensation but respect and recognition of personal effort. This work shows how to pin down the key to unlocking the high achiever.
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Includes bibliographical references (p. 177-186) and index.

The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential: Set clear standards -- The second essential: Expect the best -- The third essential: Pay attention -- The fourth essential: Personalize recognition -- The fifth essential: Tell the story -- The sixth essential: Celebrate together -- The seventh essential: Set the example -- Finding your voice -- 150 ways to encourage the heart.

The number one motivating factor in worker performance is not monetary compensation but respect and recognition of personal effort. This work shows how to pin down the key to unlocking the high achiever.

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