Includes bibliographical references (p. 371-385) and index.

Winners and losers : how confidence grows or erodes -- The locker room and the playing field : booms, busts, streaks, and cycles -- Winning streaks : the cycle of success -- Why winning streaks end -- Losing streaks : powerlessness corrupts and other dynamics of decline -- Why losing streaks persist -- Turnarounds : the art of building confidence -- The turnaround challenge -- The first stone : facing facts and restoring responsibility -- The second stone : cultivating collaboration -- The third stone : inspiring initiative -- A culture of confidence : leading a nation from despair to hope -- Implications and life lessons -- Delivering confidence : the work of leaders -- Winning streaks, losing streaks, and the game of life.

The author looks at winning and losing in the business world, arguing that the key to success lies in an organization's character, perseverance, winning tradition, and confidence.