MARC details
| 000 -LEADER |
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04917cam a2200481 a 4500 |
| 001 - CONTROL NUMBER |
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ocm44063027 |
| 003 - CONTROL NUMBER IDENTIFIER |
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OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20140513133006.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
000516r20001999nyu 000 0 eng c |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
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| LC control number |
BF637.C45 S78 1999 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
014028852X (pbk.) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780140288520 (pbk.) |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
JRS |
| Language of cataloging |
eng |
| Transcribing agency |
JRS |
| Modifying agency |
VET |
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BAKER |
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BTCTA |
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YDXCP |
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YLS |
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CNNWL |
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BTN |
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CDX |
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EXW |
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ZID |
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OCLCF |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
pcc |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
BF637.C45 |
| Item number |
S78 1999 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
158.2 |
| Edition number |
21 |
| 096 ## - LOCALLY ASSIGNED NLM-TYPE CALL NUMBER (OCLC) |
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| Classification number |
BF 637.C45 S877 2000 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Stone, Douglas, |
| Dates associated with a name |
1958- |
| 245 10 - TITLE STATEMENT |
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| Title |
Difficult conversations : |
| Remainder of title |
how to discuss what matters most / |
| Statement of responsibility, etc |
Douglas Stone, Bruce Patton, Sheila Heen. |
| 246 30 - VARYING FORM OF TITLE |
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| Title proper/short title |
How to discuss what matters most |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
New York, N.Y. : |
| Name of publisher, distributor, etc |
Penguin Books, |
| Date of publication, distribution, etc |
2000, c1999. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
xxi, 250 p. : |
| Other physical details |
ill. ; |
| Dimensions |
20 cm. |
| 500 ## - GENERAL NOTE |
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| General note |
Originally published: New York, N.Y. : Viking, 1999. |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose? When to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: Speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
"Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration." "Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. Book jacket."--BOOK JACKET. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal communication. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal communication |
| Form subdivision |
Case studies. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Communication. |
| 650 #2 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal Relations. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Interpersonal communication. |
| Source of heading or term |
fast |
| 655 #7 - INDEX TERM--GENRE/FORM |
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| Genre/form data or focus term |
Case studies. |
| Source of term |
fast |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Patton, Bruce. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Heen, Sheila. |
| 856 4# - ELECTRONIC LOCATION AND ACCESS |
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| Instruction |
Input this URL in a browser to get HTML More Info data. |
| Electronic format type |
HTML |
| Uniform Resource Identifier |
<a href="http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=MOREINFO">http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=MOREINFO</a> |
| Materials specified |
More Info |
| 856 4# - ELECTRONIC LOCATION AND ACCESS |
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| Instruction |
Input this URL in a browser to get JPEG cover art data. |
| Electronic format type |
JPEG |
| Uniform Resource Identifier |
<a href="http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=014028852X:srcdbname=worldcat:fromExternal=true&sessionid=0">http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=014028852X:srcdbname=worldcat:fromExternal=true&sessionid=0</a> |
| Materials specified |
cover art |
| 856 4# - ELECTRONIC LOCATION AND ACCESS |
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| Instruction |
Input this URL in a browser to get HTML table of contents data. |
| Electronic format type |
HTML |
| Uniform Resource Identifier |
<a href="http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=TOC">http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=TOC</a> |
| Materials specified |
table of contents |
| 856 4# - ELECTRONIC LOCATION AND ACCESS |
|---|
| Instruction |
Input this URL in a browser to get HTML Excerpt data. |
| Electronic format type |
HTML |
| Uniform Resource Identifier |
<a href="http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=EXCERPT">http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=EXCERPT</a> |
| Materials specified |
Excerpt |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
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bks |
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