000			04830cam a22005534a 4500
001			ocm45004732
003			OCoLC
005			20140402131134.0
008			000321s2000 caua b 001 0 eng
010			_aHM1126.C56 2000
015			_aGBA1-32532
015			_aGBA0-V7229
020			_a0787950602 (alk. paper)
020			_a9780787950606 (alk. paper)
040			_aDLC _beng _cDLC _dUKM _dLVB _dBAKER _dNLGGC _dBTCTA _dYDXCP _dOCLCG _dIG# _dBTN _dEXW _dOCLCQ _dTULIB _dBDX _dOCLCF _dOCLCO
042			_apcc
050	0	0	_aHM1126 _b.C56 2000
082	0	0	_a303.6/9 _221
084			_a85.08 _2bcl
100	1		_aCloke, Ken, _d1941-
245	1	0	_aResolving personal and organizational conflict : _bstories of transformation and forgiveness / _cKenneth Cloke, Joan Goldsmith.
250			_a1st ed.
260			_aSan Francisco : _bJossey-Bass Publishers, _c2000.
300			_axx, 217 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
505	0	0	_tThe Hidden Meaning of Conflict Stories -- _tTransforming Stories to Resolve Conflict -- _tStories Unheard and Untold -- _tAll in the Family -- _tDate Rape: Getting to No -- _tThe Fatherless Child -- _tStories That Sacrifice Life -- _tThe Frightening Possibility of Success -- _tResigned to Being Different -- _tAddicted to Defeat -- _tStories That Hold Organizations Hostage -- _tConflict on Board -- _tSchool for Scandal -- _tCommunication Down the Drain -- _tStories of Boundary Violations -- _tSex, Lies, and Mediation -- _tNeighbors in Spite -- _tAn "F" in Problem Solving -- _tConclusion: Living Happily Ever After.
520	1		_a"Resolving Personal and Organizational Conflict shows how conflict resolution can be achieved by using the narrative structural approach, an innovative method that centers on the context of the individuals in the dispute and not just on their interests, positions, and stated needs." "Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes." "Resolving Personal and Organizational Conflicts and Disputes offers specific methods for assisting disputing parties to communicate their problems without sinking into the twin traps of demonization and victimization. In addition, the authors show how to encourage people and organizations in conflict to identify new ways of sustaining supportive relationships and transforming anger into awareness, dialogue, and reconciliation."--Jacket.
650		0	_aConflict management.
650		6	_aGestion des conflits.
650	1	7	_aConflictmanagement. _2gtt
650	1	7	_aArbeidsconflicten. _2gtt
650	1	7	_aIndividuele belangen. _2gtt
650		7	_aConflict management. _2fast
700	1		_aGoldsmith, Joan.
776	0	8	_iOnline version: _aCloke, Ken, 1941- _tResolving personal and organizational conflict. _b1st ed. _dSan Francisco : Jossey-Bass Publishers, 2000 _w(OCoLC)606390594
830		0	_aPsychology.
856	4	2	_3Contributor biographical information _uhttp://catdir.loc.gov/catdir/bios/wiley043/00035738.html
856	4	2	_3Publisher description _uhttp://catdir.loc.gov/catdir/description/wiley036/00035738.html
856	4		_3Table of Contents _uhttp://catdir.loc.gov/catdir/toc/onix07/00035738.html
856	4		_iInput this URL in a browser to get HTML More Info data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0787950602&sessionid=0&srcdbname=worldcat&key=8fd9ee64484f18d95b4d42b6e3a074e86724d46b5343fe569c98bf7759db74ac&ectype=MOREINFO _3More Info
856	4		_iInput this URL in a browser to get JPEG cover art data. _qJPEG _uhttp://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0787950602:srcdbname=worldcat:fromExternal=true&sessionid=0 _3cover art
856	4		_iInput this URL in a browser to get HTML table of contents data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0787950602&sessionid=0&srcdbname=worldcat&key=8fd9ee64484f18d95b4d42b6e3a074e86724d46b5343fe569c98bf7759db74ac&ectype=TOC _3table of contents
942			_2lcc _cBK
945			_fbks _durl
945			_purl _qInternet resource
947			_n20000321 _p20131007 _m448 _jInternet Resource _g 00-35738 _sY
948			_aUS _bIL _cIBH _dBLACK HAWK COL, LRNG RES CTR _cJCD _dCOLLEGE OF LAKE CNTY _cIAC _dDEPAUL UNIV _cIAI _dILLINOIS STATE UNIV _cIAL _dLOYOLA UNIV OF CHICAGO _cJNA _dNORTHERN ILLINOIS UNIV _cINU _dNORTHWESTERN UNIV _cIAP _dOAKTON COMMUN COL _cII3 _dRICHLAND COMMUN COL _cSOI _dSOUTHERN ILLINOIS UNIV _cIAY _dUNIV OF ILLINOIS, CHICAGO _cUIU _dUNIV OF ILLINOIS _cIAZ _dWESTERN ILLINOIS UNIV
949			_ib _iw _xg _h?
999			_c801 _d801