000			06861cam a2200817Ka 4500
001			ocn727803531
003			OCoLC
005			20160727114809.0
008			110531s2011 nyu o 000 0 eng d
020			_a9780071768610 _q(electronic bk.)
020			_a0071768610 _q(electronic bk.)
020			_z9780071768214
020			_z0071768211
020			_z1283113201
020			_z9781283113205
037			_a11D6CCAF-EE0C-43D5-917D-0295B665FB4B _bOverDrive, Inc. _nhttp://www.overdrive.com
040			_aN$T _beng _epn _cN$T _dYDXCP _dIDEBK _dE7B _dOCLCQ _dTEFOD _dOCLCF _dTEFOD _dOCLCQ
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072		7	_aBUS _x106000 _2bisacsh
072		7	_aJNRV _2bicssc
082	0	4	_a658.3/124 _222
100	1		_aGee, Val.
245	1	0	_aBusiness improv _h[electronic resource] : _bexperiential learning exercises to train employees to handle every situation with success / _cby Val Gee and Sarah Gee.
260			_aNew York : _bMcGraw-Hill, _c�2011.
300			_a1 online resource.
505	0		_aCover13; -- Contents -- Acknowledgments -- Introduction -- Activity 1. 8220;Yes, and8221; -- Activity 2. Listen to Understand, Not to Respond -- Activity 3. Suspend Judgments -- Activity 4. Be in the Moment -- Activity 5. Loosen Up -- Activity 6. Thank You -- Activity 7. Gratitude -- Activity 8. Buzzwords, Acronyms, and Jargon -- Activity 9. The Interrupter -- Activity 10. Offering Support -- Activity 11. Acceptance -- Activity 12. You Should, You Could, You Would -- Activity 13. Me, Me, Me Syndrome -- Activity 14. To the Point -- Activity 15. Word Choice -- Activity 16. Paraphrase -- Activity 17. Empathy -- Activity 18. Observe -- Activity 19. Building Rapport -- Activity 20. Listen Up 8230; Listen! -- Activity 21. Nonverbal Communication -- Activity 22. Listen to Learn -- Activity 23. Trust -- Activity 24. Let Go -- Activity 25. Team Confidence -- Activity 26. Advance Jointly -- Activity 27. Support -- Activity 28. Problem Solving -- Activity 29. Collaboration -- Activity 30. Adapting to Ambiguous Information -- Activity 31. Managing Change -- Activity 32. Flexibility -- Activity 33. 100 Percent Commitment -- Activity 34. Concentration -- Activity 35. The Right Attitude -- Activity 36. Conflict Resolution -- Activity 37. Feedback -- Activity 38. Be Specific -- Activity 39. Leadership -- Activity 40. Motivation -- Activity 41. Delegation -- Activity 42. Create Your Environment -- Activity 43. Out of the Box -- Activity 44. Maintain Focus -- Activity 45. You Are Creative -- Activity 46. Generate New Ideas -- Activity 47. Critical Thinking -- Activity 48. Creative Inspiration -- Activity 49. Share Your Story -- Activity 50. Present without Scripting -- Activity 51. The Power of Questions -- Activity 52. Negotiation Skills -- Activity 53. Persuade -- Activity 54. Customer Service -- Activity 55. Think on Your Feet -- Activity 56. Drop Inhibitions -- Activity 57. Self-Awareness: Identify Emotions -- Activity 58. Identify Triggers -- Activity 59. Identify Reactions -- Activity 60. Emotional Self-Control -- Activity 61. Adaptability -- Activity 62. Achievement -- Activity 63. Positive Outlook -- Activity 64. Empathy and Organizational Awareness -- Activity 65. Influence -- Activity 66. Coaching and Conflict Management -- Activity 67. Inspirational Leadership and Teamwork -- Activity 68. Effective Meetings -- Activity 69. Prioritizing -- Activity 70. The Power of No -- Activity 71. Diversity -- Activity 72. Ethics -- Activity 73. The Interviewing Process -- Activity 74. Harassment -- Activity 75. Maintain the Improv Culture -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.
650		0	_aEmployees _xTraining of.
650		0	_aBusiness communication.
650		0	_aCreative ability in business.
650		0	_aProblem solving.
650		7	_aBUSINESS & ECONOMICS _xTraining. _2bisacsh
650		7	_aBUSINESS & ECONOMICS _xMentoring & Coaching. _2bisacsh
650		7	_aBusiness communication. _2fast
650		7	_aCreative ability in business. _2fast
650		7	_aEmployees _xTraining of. _2fast
650		7	_aProblem solving. _2fast
655		4	_aElectronic books. _9123
700	1		_aGee, Sarah.
776	0	8	_iPrint version: _aGee, Val. _tBusiness improv. _dNew York : McGraw-Hill, �2011 _z9780071768214 _w(DLC) 2011008761 _w(OCoLC)692290350
856	4	0	_3ebrary _uhttp://site.ebrary.com/id/10471814
856	4	0	_3EBSCOhost _uhttp://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=367317
856	4	0	_3MyiLibrary _uhttp://www.myilibrary.com?id=311320
856	4	0	_3OverDrive _uhttps://www.overdrive.com/search?q=11D6CCAF-EE0C-43D5-917D-0295B665FB4B
856	4	1	_3MyiLibrary, Table of contents _uhttp://www.myilibrary.com?id=311320&ref=toc
856	4		_3Excerpt _uhttp://excerpts.cdn.overdrive.com/FormatType-410/0018-1/11D/6CC/AF/BusinessImprov9780071768610.epub
856	4		_3Excerpt _uhttps://samples.overdrive.com/?crid=11D6CCAF-EE0C-43D5-917D-0295B665FB4B&.epub-sample.overdrive.com
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