000			02863cam a2200421Ia 4500
001			ocn748689151
003			OCoLC
005			20151013145057.0
008			110901s2012 nyu b 001 0 eng
020			_a9780071771320
020			_a0071771328
040			_aEJ4 _beng _cEJ4 _dEJ4 _dYDXCP _dEUX _dOCLCF _dOCLCQ
050	1	4	_aBF637.C45 _b2012
082	0	4	_a153.6
100	1		_aPatterson, Kerry, _d1946-
245	1	0	_aCrucial conversations / _cby Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _c�2012.
300			_axviii, 244 pages ; _c23 cm
500			_aRevised edition of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others]. 2002.
504			_aIncludes bibliographical references and index.
505	0		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
650		7	_aInterpersonal communication. _2fast
650		7	_aInterpersonal relations. _2fast
700	1		_aGrenny, Joseph.
700	1		_aSwitzler, Al.
700	1		_aMcMillan, Ron.
730	0		_aCrucial conversations.
856	4		_iInput this URL in a browser to get HTML table of contents data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=9780071771320&sessionid=0&srcdbname=worldcat&key=eecc25dd1a8c21e307461a471d249aef31b597b9c590135d5c137d769a5f7b57&ectype=TOC _3table of contents
856	4		_iInput this URL in a browser to get HTML Excerpt data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=9780071771320&sessionid=0&srcdbname=worldcat&key=eecc25dd1a8c21e307461a471d249aef31b597b9c590135d5c137d769a5f7b57&ectype=EXCERPT _3Excerpt
942			_2lcc _cBK
945			_fbks
947			_n20110901 _p20151008 _m40 _sN
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