000 02838cam a2200613Ia 4500
001 ocm36845239
003 OCoLC
005 20140613101607.0
008 970502r19971995nyu b 001 0 eng d
010 _zHF5415.5.S28 1997
020 _a0452271916 (pbk.) :
_c$13.95
020 _a9780452271913 (pbk.)
040 _aJRS
_beng
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_dOCLCQ
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043 _an-us---
050 4 _aHF5415.5
_b.S28 1997
082 0 4 _a658.8
100 1 _aSchaaf, Dick.
245 1 0 _aKeeping the edge :
_bgiving customers the service they demand /
_cDick Schaaf ; foreword by Karl Albrecht.
246 3 0 _aGiving customers the service they demand
260 _aNew York :
_bPlume,
_c1997 c1995.
300 _ax, 358 p. ;
_c21 cm.
500 _a"Previously published in a Dutton edition"--T.p. verso.
504 _aIncludes bibliographical references (p. 329-343) and index.
650 0 _aCustomer services.
650 0 _aCustomer services
_zUnited States
_vCase studies.
650 7 _aCustomer services.
_2fast
651 7 _aUnited States.
655 7 _aCase studies.
_2fast
856 4 _iInput this URL in a browser to get JPEG cover art data.
_qJPEG
_uhttp://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0452271916:srcdbname=worldcat:fromExternal=true&sessionid=0
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