000 | 02838cam a2200613Ia 4500 | ||
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001 | ocm36845239 | ||
003 | OCoLC | ||
005 | 20140613101607.0 | ||
008 | 970502r19971995nyu b 001 0 eng d | ||
010 | _zHF5415.5.S28 1997 | ||
020 |
_a0452271916 (pbk.) : _c$13.95 |
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020 | _a9780452271913 (pbk.) | ||
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043 | _an-us--- | ||
050 | 4 |
_aHF5415.5 _b.S28 1997 |
|
082 | 0 | 4 | _a658.8 |
100 | 1 | _aSchaaf, Dick. | |
245 | 1 | 0 |
_aKeeping the edge : _bgiving customers the service they demand / _cDick Schaaf ; foreword by Karl Albrecht. |
246 | 3 | 0 | _aGiving customers the service they demand |
260 |
_aNew York : _bPlume, _c1997 c1995. |
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300 |
_ax, 358 p. ; _c21 cm. |
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500 | _a"Previously published in a Dutton edition"--T.p. verso. | ||
504 | _aIncludes bibliographical references (p. 329-343) and index. | ||
650 | 0 | _aCustomer services. | |
650 | 0 |
_aCustomer services _zUnited States _vCase studies. |
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650 | 7 |
_aCustomer services. _2fast |
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651 | 7 | _aUnited States. | |
655 | 7 |
_aCase studies. _2fast |
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856 | 4 |
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