000			04917cam a2200481 a 4500
001			ocm44063027
003			OCoLC
005			20140513133006.0
008			000516r20001999nyu 000 0 eng c
010			_aBF637.C45 S78 1999
020			_a014028852X (pbk.)
020			_a9780140288520 (pbk.)
040			_aJRS _beng _cJRS _dVET _dBAKER _dBTCTA _dYDXCP _dYLS _dCNNWL _dBTN _dCDX _dEXW _dZID _dOCLCF
042			_apcc
050	0	0	_aBF637.C45 _bS78 1999
082	0	0	_a158.2 _221
096			_aBF 637.C45 S877 2000
100	1		_aStone, Douglas, _d1958-
245	1	0	_aDifficult conversations : _bhow to discuss what matters most / _cDouglas Stone, Bruce Patton, Sheila Heen.
246	3	0	_aHow to discuss what matters most
260			_aNew York, N.Y. : _bPenguin Books, _c2000, c1999.
300			_axxi, 250 p. : _bill. ; _c20 cm.
500			_aOriginally published: New York, N.Y. : Viking, 1999.
505	0		_aSort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose? When to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: Speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together.
520			_a"Whether we're dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration." "Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. Book jacket."--BOOK JACKET.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal communication _vCase studies.
650		2	_aCommunication.
650		2	_aInterpersonal Relations.
650		7	_aInterpersonal communication. _2fast
655		7	_aCase studies. _2fast
700	1		_aPatton, Bruce.
700	1		_aHeen, Sheila.
856	4		_iInput this URL in a browser to get HTML More Info data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=014028852X&sessionid=0&srcdbname=worldcat&key=8dec02f486677b514833730acf01c228009379898e1dc0eebe062fdf7d1cf1c8&ectype=MOREINFO _3More Info
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