000			02909cam a2200361 a 4500
001			ocn430842585
003			OCoLC
005			20140505131252.0
008			091120s2010 cau 000 0 eng
010			_aHF5415.525 L46 2010
016	7		_a015547163 _2Uk
020			_a0787976393 (cloth)
020			_a9780787976392 (cloth)
040			_aDLC _beng _cDLC _dYDX _dCDX _dYDXCP _dBWX _dVP@ _dQQ3 _dLMR _dUKMGB _dIXA _dBDX _dOCLCF
050	0	0	_aHF5415.525 _b.L46 2010
082	0	0	_a658.8/12 _222
100	1		_aLencioni, Patrick, _d1965-
245	1	0	_aGetting naked : _ba business fable about shedding the three fears that sabotage client loyalty / _cPatrick Lencioni.
250			_a1st ed.
260			_aSan Francisco, CA : _bJossey-Bass, _cc2010.
300			_aix, 220 p. ; _c22 cm.
520			_aLencioni illustrates the principles of inspiring client loyalty through a business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients. Offers a key resource for gaining competitive advantage in tough times: Shows why the quality of vulnerability is so important in business; Includes ideas for inspiring customer and client loyalty...
650		0	_aCustomer loyalty.
650		0	_aCustomer relations.
650		7	_aCustomer loyalty. _2fast
650		7	_aCustomer relations. _2fast
856	4		_iInput this URL in a browser to get HTML More Info data. _qHTML _uhttp://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0787976393&sessionid=0&srcdbname=worldcat&key=7e5cbbc276dc2046cfafe535cb9bed5daa0ca23fa07a0a4d79d914be7f94b820&ectype=MOREINFO _3More Info
942			_2lcc _cBK
945			_fbks
947			_n20091120 _p20130915 _m327 _g 2009-46010 _sY
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