TY  - BOOK
AU  - Grubbs-West,Lorraine
TI  - Lessons in loyalty: how Southwest Airlines does it : an insider's view 
SN  - 0976252856 (pbk.)
AV  - HF5549 .G755 2005 
U1  - 387.706573 
PY  - 2005///
CY  - Dallas
PB  - CornerStone Leadership Institute
KW  - Southwest Airlines Co
KW  - Personnel management
KW  - fast
KW  - Employee loyalty
KW  - Customer loyalty
N1  - Hire attitude, train skills -- Immerse everyone in the culture immediately -- Keep 'em learning -- People give as good as they get -- Find the kid in everyone -- Do more with less -- Luv 'em in tough times -- Do what's right -- Nurture the corporate family
N2  - Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team
UR  - http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0976252856:srcdbname=worldcat:fromExternal=true&sessionid=0
ER  -