TY  - BOOK
AU  - Grenny,Joseph
ED  - VitalSmarts (Firm)
TI  - DialogueSmarts: skills for mastering crucial conversations 
T2  - Crucial conversations
PY  - 2002///
CY  - [S.l.]
PB  - VitalSmarts
KW  - Conversation
KW  - fast
N1  - Title and authors from cover; "Toolkit"--At top of cover; Workbook from a workshop on dialogue skills
ER  -