TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition (Paperback)
SN  - 9780071829311
AV  - HM1121 .C78 2013
PY  - 2013///
PB  - McGraw-Hill Professional
KW  - Interpersonal confrontation
KW  - interpersonal communication
KW  - interpersonal relations
KW  - communication in management
KW  - communication in organizations
UR  - ../WebZ/DECRead?standardNoType=1&standardNo=9780071829311&sessionid=0&srcdbname=worldcat&key=10a762cb83a54a2fe2cdaa707df4e366491d1ad4db7ae4640126db3246fa744f&ectype=TOC
UR  - ../WebZ/DECRead?standardNoType=1&standardNo=9780071829311&sessionid=0&srcdbname=worldcat&key=10a762cb83a54a2fe2cdaa707df4e366491d1ad4db7ae4640126db3246fa744f&ectype=EXCERPT
ER  -