TY  - BOOK
AU  - 
AU  - Patterson,Kerry
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 0071401946
AV  - BF637 C45C955 2002
U1  - 153.6/CRU 
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - fast
N1  - Bibliography: p. 229
UR  - http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=0071401946&sessionid=0&srcdbname=worldcat&key=c61b24f61a58645c1b37be7277df68d0fd0887bca71503b2d3de945dfed6a390&ectype=MOREINFO
UR  - http://firstsearch.oclc.org/WebZ/DCARead?standardNoType=1&standardNo=0071401946:srcdbname=worldcat:fromExternal=true&sessionid=0
ER  -