TY  - BOOK
AU  - Patterson,Kerry
AU  - Grenny,Joseph
AU  - Switzler,Al
AU  - McMillan,Ron
TI  - Crucial conversations
SN  - 9780071771320
AV  - BF637.C45 2012
U1  - 153.6 
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - fast
N1  - Revised edition of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson [and others]. 2002; Includes bibliographical references and index; What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning
UR  - http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=9780071771320&sessionid=0&srcdbname=worldcat&key=eecc25dd1a8c21e307461a471d249aef31b597b9c590135d5c137d769a5f7b57&ectype=TOC
UR  - http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=9780071771320&sessionid=0&srcdbname=worldcat&key=eecc25dd1a8c21e307461a471d249aef31b597b9c590135d5c137d769a5f7b57&ectype=EXCERPT
ER  -