TY - BOOK AU - Runde,Craig E. AU - Flanagan,Tim A. ED - Center for Creative Leadership. TI - Developing your conflict competence: a hands-on guide for leaders, managers, facilitators, and teams T2 - [Jossey-Bass business & management series] SN - 9780470505465 (cloth) AV - HD42 .R864 2010 U1 - 658.3/145 22 PY - 2010/// CY - San Francisco PB - Jossey-Bass KW - Conflict management KW - Interpersonal conflict N1 - "A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership."; Includes bibliographical references and index UR - http://firstsearch.oclc.org/WebZ/DECRead?standardNoType=1&standardNo=9780470505465&sessionid=0&srcdbname=worldcat&key=9f6504ae6ebaa4feeea33c0244337f9e9ef49e472f042eca064cdbf9494ea318&ectype=EXCERPT ER -